Once the Customer places an online order, Coin De Luxe commits to deliver the order within 2 weeks.
Should Coin De Luxe not be in a position to deliver the Customer’s orders within the given time-frame (e.g.: force majeure), Coin De Luxe shall contact the Customer & notify them when the delivery of the order shall take place.
Should the product be out of stock Coin De Luxe will immediately inform the customer by email or telephone and a full refund will be granted should Coin De Luxe be in possession of the payment.
To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
Please note that no delivery will be done until the payment is done/accepted by the bank.
The Customer needs to present his identification document (National ID or Passport) to the Delivery Staff before accepting the delivery.
The Customer must ensure and check that the product delivered is correct and that he receives a Warranty Card, where applicable. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
The Customer will have to sign a Delivery note acknowledging delivery of the products. For any issue regarding the delivered product, the Customer will have to inform Coin De Luxe immediately on + 230 455 2143
Free delivery all around the island